Clear cookies & Cache on Android

Step 1- On the home screen (System Apps) or System

Step 2- Select settings

Step 3- Scroll down and select ''Apps'' and choose the app (HW Q, HW XC or any other) you use with our service

Step 4- Select storage and click on ''Clear Data'' and also ''Clear Cache'' both buttons

Step 5- Once done login to the app again

Step 6- You will need to enter the supplied login details.